How to Request Images Taken by Bonnie's Bus

Original images will be kept as part of a patients permanent medical record at West Virginia University. Please contact the Health Information Management phone line at 304-598-4110 Monday through Friday between 8:30 am to 4:30 pm to make requests.
The following tips may be helpful:

• Please call and request the images before scheduling the woman for her follow-up appointment. 
   
• Allow at least 5 business days for the images to arrive at the facility where the patient is receiving her diagnostic mammogram/ultrasound. 
   
• State that the images you are requesting are from Bonnie’s Bus; by saying “Bonnie’s Bus” you will not have to sign a consent form. 
   
• If you request that the images go directly to the site where the patient is scheduled for follow-up, please have the name of the facility, department, contact name, phone number and address when you call H.I.M. (this is our recommendation to avoid delay in the process). 
   
• If you request that the images go to your office for patient pick up, please allow extra time, so that the patient will have time to pick up her images before her follow-up appointment. 
   
• If you have problems requesting or receiving images, please contact Barb Menear at 304-598-4169 or Misty Moore at 304-293-1859.